Terms of use of BateriasRobot.com

The terms and conditions set forth in these General Conditions of Contract, hereinafter "General Conditions" apply to all products and services offered on the web site www.bateriasrobot.com.

It is advisable for the user, prior to final acceptance of the purchase, to read the General Conditions set out on the web site www.bateriasrobot.com subscribing to them.

It should be clear that this is a contract proposal of commercial nature and orders transmission has an onerous nature.

I. Identification and activity of the web site www.bateriasrobot.com

The web site www.bateriasrobot.com belongs to Help Web Solutions Ltd., of Spanish nationality, who offers to sell their products or services over the Internet and whose tax official address for fiscal purposes is C / Martinez Velasco 59, 22002, Huesca, Spain, and VAT Number B22367890.

II. Buying in the Online Shop

Visit our online shop to find the products that interest you. Then, once you find them, you can add them to your order by using the shopping cart.

When the selection of products is completed in your order, proceed to the handling of it, indicating your personal details, billing address, delivery address, and payment and delivery method chosen.

If you choose to make the payment of your order by credit card, you will be automatically redirected to a secure payment platform offered by an absolute reliable bank. In this platform you will proceed to a secure payment of your order.

When you complete these simple steps, your request will be sent automatically to our web site and we will proceed to packaging and shipping of the order.

If for whatever reason, we could not send your order in less than 24, 48 hours, due to lack of stock, delays in the manufacturer, in the transport agency, etc., we would contact you to keep you informed.

III. Payment

Cash on Delivery

Such payment shall be valid only for some countries.

Payment will be made to the carrier by the time of delivery. It does not generate additional costs to the customer.

It is a safe payment method but it requires having cash at home.

PayPal

Through your PayPal account, credit card, debit card (CB, Visa, MasterCard, etc.) and private credit cards.

Paid at the time of purchase. PayPal acts as an intermediary in case of disputes.

You do not need to be logged in PayPal because you can make your purchase by credit card from the same platform.

Virtual POS Terminal (Credit Card)

Such payment shall be valid only for some countries.

The customer will be redirected to a secure payment gateway offered by a bank where you enter the data of your credit card.

IV. Transport and shipping costs

Terms of delivery

The price and delivery terms of our orders vary depending on the destination, weight and method chosen during the purchase process.

In the shopping cart appears by default the price for shipping to mainland Spain by postal service 48/72. It may vary during the purchase process depending on the country and delivery method chosen.

When the customer selects the destination, the carrier and the type of delivery, the price of the basket will be automatically updated based on the new conditions. You can always see the total price of your order.

Also, for more safety and after your purchase is completed, you will receive an email with your detailed order in which the taxes and shipping costs appear separately.

At the moment we have the following delivery methods:

UPS Ground Shipping Europe Standard Service 5 days

Applicable to France, Italy, Portugal, Holland, Belgium, Britain, Austria, Denmark, Finland, Ireland, Sweden, Germany, Eastern Europe.

Delivery to the customer's home

Delivery time approximately 5 days from the date of purchase

The price of these items varies depending on destination and quantity of the products purchased.

Before finalizing the order, the web site will give you the exact total price of the purchase. We recommend before pressing the button to end the order to ensure the transport costs.

In addition, and for more security, after each purchase you will receive an email with all the costs detailed.

Note that delivery times may be affected by national and local holidays. In many cases, carriers do not work on Saturdays.

24 hours by Urgent Transport Courier (usually Seur 24)

Applicable to mainland Spain, Balearic Islands and Portugal

Delivery Time 24 hours

The closing time for delivery is 15.00 hours.

The delivery may be affected by local or national holidays.

The price of these items varies depending on destination and quantity of the products purchased.

Before finalizing the order, the web site will tell you the exact total price of the purchase. We recommend before pressing the button to end the order to ensure the transport costs.

In addition, and for more security, after every purchase you will receive an email with all the costs detailed.

Note that delivery times may be affected by national and local holidays. In many cases, carriers do not work on Saturdays.

Postal parcel 48/72 / Delivery at post office

Applicable to all Spanish territory

Delivery to post office. Between 4 and 5 days (for the islands can be time delay)

The postman will leave a notice at home for you to come and pick up your package at the corresponding post office.

This system is the most economical for shipping to Spain and is used by many customers that are not at home during business hours.

The price of these services varies depending on destination and quantity of the products purchased.

Before finalizing the order, the web site will tell you the exact total price of the purchase. We recommend before pressing the button to end the order to ensure the transport costs.

In addition, and for more security, after every purchase you will receive an email with all the costs detailed.

Note that delivery times may be affected by national and local holidays. In many cases, carriers do not work on Saturdays.

Post parcel 48/72 / Home-Delivery service

Applicable to all Spanish territory

Delivered by the postman in customer's home. Between 4 and 5 days (for the islands can be time delay)

The postman delivers the package at home and here is no need to go to your post office.

The price of these items varies depending on destination and quantity of the products purchased.

Before finalizing the order, the web site will tell you the exact total price of the purchase. We recommend before pressing the button to end the order to ensure the transport costs.

In addition, and for more security, after every purchase you will receive an email with all the costs detailed.

Note that delivery times may be affected by national and local holidays. In many cases, carriers do not work on Saturdays.

Certified Post / With home delivery

Applicable to all the countries except Spain.

It delivers in domicile of the client for the domestic enterprise of post office.

It delivers in approximately 5 working days.

The price of this type of sending changes depending on the quantity of products acquired.

Before finishing the order, the web will inform him about the exact price of all the purchase made. We recommend to him before touching the button of “finishing order” to make sure of the expenses of transport. 

In addition, and for more security, after every purchase you will receive an email with all the costs detailed.

Note that delivery times may be affected by national and local holidays. In many cases, carriers do not work on Saturdays.

Shipping Costs

Shipping cost is reflected in the shopping cart and you only pay once for each shipping. If you purchase several items on the same purchase, you should only pay one shipping.

Shipping charges include packaging, handling, shipping and commissions generated by the payment on delivery, POS or Paypal.

Security in Transport

www.bateriasrobot.com ensures complete safety in transport, taking over the delivery of the product in perfect condition.

V. Guarantees

Guarantee period

All our products have a guarantee of 3 years against faults of manufacture.

In the case of the batteries of own brand, besides 2 years against faults of manufacture we offer 12 months against unusual losses of performance.

Type of guarantee

All items are guaranteed against manufacturing defects.

According to the European current regulation, the reasonable loss of performance is not considered to be faults of manufacture in those so called consumable as for example, batteries, filters, straps, brushes, etc.

In BateriasRobot.com we take over the guarantees on all products sold under our trademark.

For products of other brands that are not from  BateriasRobot.com, guarantees should be demanded to the manufacturer.

Execution of Guarantee

Before sending a defective product, the customer must contact bateriasrobot.com. Guarantees of shipped products on COD (Cash on delivery) without our permission will not be accepted.

Once we check the defective state of the product, we will proceed the send of a new one free of charge for the customer.

This guarantee is valid for any person who legally acquired possession of the equipment in bateriasrobot.com.

Guarantee does not cover

Periodic reviews, maintenance, parts replacement due to misuse or breakage.

Failure due to non-use of this product for its ordinary use.

Dirty products, with blows or damages not produced by the normal use.

Batteries, filters or other fungible products deteriorated because of a malfunction of the equipment where they have been installed.

Batteries, filters or other fungible products prematurely deteriorated by intensive, out of normal use.

Lack of normal performance produced by the use in batteries filters and other consumable products.

The costs associated to shipping in case of being an inadmissible guarantee. If a customer sends us a product that he thinks is defective and after being tested by our experts we observe that the product works perfectly, the return shipping costs will be borne by the customer.

VI. Returns

If not satisfied with your purchase, the customer has a period of 14 working days after delivery of the order to return it (According to art. 44 of Spanish Law 7/1996 of January 15 on the Regulation of Retail Trade, as amended by 3/2014 of March 27).

Returned products must arrive in perfect condition, in original packaging, with original labeling and intact, duly packaged and correctly protected, otherwise, the return will not be accepted.

Once we receive the good in our stores and check that everything is correct, we will proceed to accept the return of the product and refund the amount by bank transfer to the customers requesting an account number. In case of change, we will send the new good.

In no case will be the shipping costs returned.

Please contact us before any return. No COD (Cash on Delivery) shipments allowed without our permission.

VII. Security and confidentiality of your data. 

Help Web Solutions Ltd., owner of  www.bateriasrobot.com, established in C / Martinez Velasco 59, 22004, Huesca, Spain, in compliance with the provisions of Spanish Law 15/1999 of December 13 on Personal Data Protection  and its implementing rules, provides the following privacy policy to the essential purpose of guaranteeing and protecting the privacy of personal data. Access to it can be done at the following address: www.bateriasrobot.com.

www.bateriasrobot.com informs users of the existence of an automated personal data owned by Help Web Solutions Ltd., duly registered with the Data Protection Agency. This file is provided with the necessary technical measures to ensure the security of the data registered in it and to prevent alteration, loss, treatment or unauthorized access to them.

Access to certain web site services requires prior registration of the user and to fill in several data forms. By completing these data forms the user authorizes www.bateriasrobot.com the incorporation of the data to an automatized database and its treatment with the sole purpose stated in this privacy policy.

Users may exercise their rights of access, cancellation, rectification and opposition expressly recognized in the Personal Data Protection Act. For the exercise of such rights the usershall send a signed written request to the following email address: info@helpwebsolutions.com or to Help Web Solutions SL, Av. Martinez de Velasco 59, CP 22004, Huesca, SPAIN. with the following information: name and surname, address for notification purposes, photocopy of ID card or passport, a concrete petition of the request, date and signature of the person concerned.

www.bateriasrobot.com has only the data you voluntarily provide to us. This data is collected solely for the purposes indicated on each form, ensuring that we never will use them for other purposes. Under no circumstance the data provided by users to www.bateriasrobot.com will be disclosed to any person or company.

www.bateriasrobot.com reserves the right to modify at any time this privacy policy without prior notice.

VIII. Cookies

www.bateriasrobot.com uses cookies to serve you better. Cookies are harmless and take up little space on your hard drive. The e-commerce web server sends your computer a file (cookie) in order to execute the purchase process. Our cookies can not read data of your hard drive, nor cookies from other suppliers. We only use cookies to manage web features of such as www.bateriasrobot.com such as the shopping cart, etc.

IX. Law and Conflict Resolution

Purchases made through the web site www.bateriasrobot.com are subject to Spanish law.

In any disagreement, hereby the parties expressly waive any other jurisdiction and submit expressly to the courts of Huesca, Spain.

For any question or clarification, please contact us.